In most cases, that means your order was not processed. However, before submitting your order a second time, please contact us and we will investigate.
The file is usually saved to your computer automatically through the download process. You can find your sheet music or songbook in your Downloads folder – or any other location on your computer where you can usually find files downloaded from the internet. From there, you can drag your music onto your desktop or into any other folder with your mouse. If it was not in any of those locations, try looking for it in a tab of a browser window, and save the file using the browser's menu or a Print to PDF function.
If the size you ordered does not fit as expected, we will offer a free size replacement 1 size larger or smaller than the original size on the order. This offer is valid only once per customer.
We do not offer size exchanges on baby onesies and all other print orders. In large orders we only replace up to 2 shirts on sizing replacements.
NewMusicalTheatre.com offers transpositions only for select products. Generally it is clearly denoted on the product page which transpositions are available, though all Kerrigan-Lowdermilk sheet music can be transposed into any key upon request. If you're torn between two different keys and have questions about a range before purchasing a song, or want to request a transposition not listed as available please email customerservice [at] newmusicaltheatre.com and we'd be happy to help you out.
If you have purchased the wrong key and the key you want is available, we are always happy to send you the desired key once we've confirmed your order.
Our automated system currently has trouble with all diacritical marks (accents, graves, umlauts, e.g. é, è, ü, etc) We are working on a fix, but in the meantime, please reach out to customer service if you have trouble with your download, OR spell your account name without diacritical marks before placing an order.)
If you haven’t received a confirmation email in your inbox, please check your spam folder. Please also make sure you’re checking the same email address associated with your NewMusicalTheatre.com account.
If you did not receive a confirmation email, your order may not have gone through. Please contact us and we'd be happy to confirm whether we've received your order.
The links to download your music can be found in a second email from firstname.lastname@example.org entitled "NewMusicalTheatre: Your Order Is Ready!" Please save the file to your computer immediately upon clicking the link, and before printing.
If a new password is not sent to you within a few minutes, please contact us and we can help you out.
Unfortunately, as all of our merchandise is printed custom on demand, we are able to offer refunds or replacements only in very limited circumstances. Please see our Return/Refund Policy for specific details.
If there is something physically wrong with the product you received (including a printing error), take a picture and send it to our customer service along with a description of the problem ASAP and we will work to get you a refund or replacement.
If the size of a clothing item you ordered does not fit as expected, we will offer a free size replacement 1 size larger or smaller than the original size on the order. This offer is valid only once per customer.
Again, please see our Return/Refund Policy for specific details. Thanks. 💜