Returns of Sheet Music

Because you are receiving digital sheet music, we have a NO RETURN policy. If, however, there is a problem with your order and you receive a corrupted file or do not receive the file, contact customer service (customerservice@newmusicaltheatre.com) in order to arrange for a replacement file to be emailed to you.
Gift cards are also NOT RETURNABLE.

 

Returns/Replacements of Physical Products

All of our physical products are printed on-demand.  We do not keep inventory.  This means we cannot accept returns due to buyer's remorse. However, we are able to offer a fairly generous return/refund policy on physical products where an error was made, including if the size of a clothing product does not fit as expected (see below for more details).

We never need anything sent back to us, we just need a picture for quality control purposes. US customers have up to 25 days after the shipped date and international customers have up to 55 days after the shipped date to contact our customer service.

Sizing Exchange

If the size you ordered does not fit as expected, we will offer a free size replacement 1 size larger or smaller than the original size on the order. This offer is valid only once per customer.

We do not offer size exchanges on baby onesies and all other print orders. In large orders we only replace up to 2 shirts on sizing replacements.

Quality Control Issue

If we sent out the wrong product, or wrong size from your order, or if the printing process has errors or low quality, just send us a picture of what you received for quality control purposes and we can offer a refund or replacement.

If it is any issue where the customer just doesn't like the product we do not offer replacements or refunds since we do print on demand for custom products.

We never need anything sent back to us, we just need a picture for quality control purposes. US customers have up to 25 days after the shipped date and international customers have up to 55 days after the shipped date to contact our customer service.

Lost Package

Please double-check your shipping address before placing your order.  If your package was lost in transit just let us know and we will send out a replacement. However, if the tracking shows Delivered or Return To Sender (due to an incorrect address) we can only offer a replacement order to an alternative address because we incur the cost.

What we need to make a replacement order:

  1. Please provide the customer name and email.
  2. Please provide the order number
  3. Please provide picture of wrong / damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Returns

We never need anything sent back to us, we just need a picture for quality control purposes.  However, if you would like to return an item, you may do so at your own expense to:

Attn: Returns
5209 W. 41st Street
Suite 201
Sioux Falls SD 57106

For clothing items, we ask that rather returning them, you donate your items to a shelter or other facility that accepts clothing donations.

 

Late or missing refunds (if applicable)

If we have given you notice we issued a refund, but you haven’t received it yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@newmusicaltheatre.com.